Support & Managed Services
Platforms decay without owners. Our managed services give you a named team responsible for your Salesforce org and connected applications: user and permission administration, release management with Copado and Jira-driven workflows, proactive monitoring of limits and integration health, performance optimization, security reviews, and a groomed enhancement backlog delivered every month. SLA-backed response times mean incidents get senior attention fast — and the org keeps improving between projects instead of quietly accumulating debt.
Sound familiar?
Common business challenges
The situations that bring teams to this practice.
The org changes only when something breaks, and technical debt compounds quietly between incidents
Deployments are manual, risky, and avoided — there's no DevOps pipeline, or the one that exists isn't trusted
Nobody watches API consumption, storage growth, or integration health until a limit is hit
Reports and dashboards answered last year's questions; leadership has stopped looking at them
Hiring a full-time senior admin/developer isn't justified, but the platform needs senior attention
What's included
Technical capabilities
Salesforce administration
Users, permission sets, seasonal-release readiness, and day-to-day changes handled by people who know your org's architecture.
DevOps with Copado & Jira
Version-controlled, pipeline-driven deployments with Copado, work tracked through Jira — releases become routine instead of events.
Proactive monitoring
API limits, storage, error rates, and integration health watched continuously with alert thresholds set below the cliff edge.
Performance optimization
Slow record pages, query bottlenecks, and automation sprawl diagnosed and fixed — measured before and after.
Security & compliance reviews
Quarterly access audits, permission-set governance, health checks, and remediation of findings.
Enhancement sprints
A groomed backlog delivered monthly — reporting improvements, automation, and the small fixes that compound into a better platform.
Engagement
Our implementation approach
- 01
Onboarding audit
We document your org and integrations, flag risks, and establish the monitoring and enhancement baseline.
- 02
Stabilize
Critical fixes, monitoring, and (where absent) deployment pipeline land in the first 30 days.
- 03
Monthly cadence
Sprint delivery, office hours, and a plain-language report your leadership actually reads.
- 04
Quarterly review
Roadmap, security posture, and budget review — investment pointed at value, deliberately.
What you receive
Typical deliverables
- Onboarding audit report with prioritized risk register
- Monitoring dashboards and alerting configuration
- Copado/Jira DevOps pipeline (established or hardened)
- Monthly enhancement-sprint delivery and report
- Quarterly security and access review
- Documented runbooks and org knowledge base
Why it matters
Benefits
- Senior platform ownership at a fraction of a full-time hire
- Deployments your team stops dreading — and starts shipping weekly
- Problems found by monitoring, not by users
- An org that gets measurably better every month instead of slowly worse
FAQ
Managed Services — common questions
Answers specific to this practice area.
Related technologies
- Copado
- Jira
- Salesforce Platform
- Flow
- Apex
- Salesforce Reports & Dashboards
- Git
Let's build something your team is proud to use
Tell us where your platform hurts. You'll get a straight assessment and a concrete plan — free, and yours to keep either way.